Return Policy

What is your returns policy?

We offer 30 days return policy for all of Orson Hutton products. No question asked.

Can I exchange the product instead?

Absolutely, you can either opt for a refund or a product exchange.

How do I return the item?

You will need to contact our customer care advisors to receive your return merchandise authorisation (RMA) number and further instruction on how to return the item. All items need to be send back to us along with the original accessories and packaging and must also be in a good resaleable condition.

We reserve the rights to reject any return and refund for items that have been damaged due to improper handling by the customers.

Do I need to bear the postage?

Any cost incurred for returning the product will be the responsibility of the customer.