How long is the warranty?

All Orson Hutton products are covered with 18 months limited warranty effective from the date of purchase. Proof of purchase will be required for any claim made under the warranty.

What is covered under warranty?

The hands, dial, and watch movement are the only components covered under the warranty. If the watch proves to be defective in material or workmanship under normal use, it will be repaired or replaced free of charge at the discretion of Orson Hutton customer care team.

The manufacturer’s warranty does not cover:

  • Battery, case, crystal, strap, or bracelet
  • Damage resulting from improper handling, lack of care, accidents, or normal wear and tear
  • Water damage unless marked water-resistant
  • Repairs if the watch was not originally purchased from our authorized retailer


This warranty is void if the watch has been damaged by accident, negligence, unauthorized service, or other factors not due to defects in material or workmanship.

How do I return the item?

You will need a return merchandise authorisation (RMA) number prior to returning the item back to us. Kindly contact our customer care advisor to obtain your RMA number.

Do I need to pay for the repair?

A return shipping and handling fee will apply to all warranty service.